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Diagnostic Services

A clear, ranked picture of where performance is leaking and what is holding the fixes back.

Length3 to 15 days
LevelsThree, each complete at its depth
Starts withA Day 1 data audit

Most operators know their own numbers. Very few know how those numbers compare, or how the pieces connect. A diagnostic puts revenue, cost, labour, guest behaviour and leadership execution side by side, then ranks what matters by financial impact and ease of implementation.

There are three levels. Each one is complete at its level, and you choose the depth that fits the question you are trying to answer. Many clients start with the Performance Audit. Some go straight to the Opportunity Diagnostic. Some take the findings and act on them independently, which is a good outcome too.

Three levels of depth

Performance Audit

3 to 5 days

Tier 1 clarity

A focused audit that gives you a complete picture of visible performance. Where revenue is being lost, where costs sit above where they should, and which levers matter most, in what order.

Three actions implemented well are worth more than twenty that sit in a folder, so findings are prioritised and never just listed.

What you receive

  • Day 1 data audit confirming what is accessible across POS, reservations, labour and review systems
  • Full P&L review and cost structure analysis, benchmarked against industry KPIs drawn from direct operating experience
  • Visible performance levers, each quantified and ranked by financial impact and ease of implementation
  • Written Findings Report with three to five priority actions
  • Priority Actions Table with ownership guidance, suggested timing and expected outcomes
  • Debrief session with the engagement sponsor

Opportunity Diagnostic

8 to 9 days

Tier 1 and Tier 2

Everything in the Performance Audit, plus three to four days of cross-data analysis. The real commercial opportunities sit where your data sources meet, and they are usually missed because each system is reviewed on its own.

Impact is quantified. You get a specific dollar figure attached to a named pattern, so you can decide what is worth addressing.

What you receive

  • Everything in the Performance Audit
  • P&L cross-referenced with POS data: item profitability, attachment behaviour and spend patterns
  • Reservation data cross-referenced with guest behaviour: occasion, timing, value and booking source
  • Review sentiment cross-referenced with spend, to find the service moments that drive incremental revenue
  • Labour deployment tested against real operational bottlenecks as well as total headcount
  • Daypart and guest-type segmentation to find your highest-value commercial windows
  • Three-Tier Opportunity Map: visible levers, hidden patterns with quantified financial impact, and early flags where execution barriers are likely
  • Written Findings Report and a full debrief with recommended next steps

Comprehensive Diagnostic

~15 days

All three tiers

The most complete picture available. It adds a third layer that most diagnostics never reach: a structured diagnosis of what is stopping the business capturing opportunities it already knows about. It names the barriers present, what is causing them, and what has to shift for change to hold.

This is the only level that answers why a known opportunity has not been captured, as well as what to fix.

What you receive

  • Everything in the Opportunity Diagnostic
  • Direct observation of leadership decision-making and accountability across the engagement
  • Structured interviews with the leadership team on decision patterns, capability gaps and accountability clarity
  • Diagnosis of what blocks execution: leadership gaps, culture or belief barriers, system limits, or risk aversion at owner level
  • Leadership Capability Assessment across five dimensions, with a simple rating for each (Strong, Developing, Requires Attention)
  • Complete Three-Tier Findings Report
  • Detailed debrief with the leadership team, structured around what happens next

How every diagnostic starts

Every diagnostic begins with a Day 1 data audit. The Tier 2 and Tier 3 work depends on accessible, reasonably clean data across POS, reservations, labour scheduling, reviews and the P&L.

If the data is fragmented or siloed, we adjust scope and timeline and document that before full analysis begins. That protects both sides from drift.

Benchmarked against real operations

KPI benchmarking is built into every engagement. Your numbers are measured against benchmarks drawn from direct operating experience at scale, supplemented by sector data where it is available. Where benchmark data is limited, we say so in the findings.

Where a diagnostic leads

Findings stand on their own. If you want them driven through to results, these are the usual next steps.

Advisory and Implementation

To execute the priority actions with someone holding the pace.

View service →

Leadership and Performance

Where leadership execution is identified as the constraint.

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Fractional Leadership

Where the business needs senior operating presence over the longer term.

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Start with a conversation

Tell us what you are working on. We will say plainly whether Diagnostic Services is the right fit, and if it is not, which service is.

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