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Service 05

Project Delivery

Hands-on support for businesses building, opening or reshaping an operation, from the first concept through to stabilisation after launch.

ScopeAgreed before work begins
StructureMilestone-based or retainer
EnvironmentsSingle to multi venues, resorts, precincts, hotels

Decisions made in design and planning lock in cost, guest experience and the staffing model for years. Project Delivery brings operating judgment into those decisions early, then stays through the build, the opening and the first months of trading.

Scope ranges from a single venue to a multi-venue precinct. The work suits integrated resort, precinct, hotel and multi-venue environments, where complexity is high and the cost of getting it wrong is significant.

Where we work

Pre-Opening and Launch

Greenfield and new venues

End-to-end support from operating model through to opening day and the first period of trading.

What you receive

  • Operating model design: structure, customer value propositions, service standards and staffing model
  • Pre-opening planning and mobilisation schedule
  • Recruitment, resourcing and training plans for the opening workforce
  • Supplier identification and commercial negotiation support
  • Operational readiness review before launch
  • Post-opening performance review and stabilisation

Concept, Design and Feasibility

Before the build

The operator's view in the early decisions, when changes are cheapest and the commercial case is being formed.

What you receive

  • Concept and positioning development
  • Business case development
  • Project scope and design brief, reviewed from an operating perspective
  • Venue layout and flow review
  • OS&E and FF&E planning
  • Menu engineering

Venue Repositioning and Refurbishment

Existing venues

For venues that need a new direction, a refresh or a staged renovation, often while continuing to trade.

What you receive

  • Commercial case and scope for the repositioning
  • Staged delivery plan that protects trading during works
  • Revised concept, menu, service model and team structure
  • Relaunch plan and post-relaunch performance review

Restructure and Operating Model Change

Whole-operation change

For businesses reshaping how they operate: new structures, integrated venues, new systems or new guest channels.

What you receive

  • Operating model and structure design
  • Transition plan with clear ownership at each stage
  • Alignment of food and beverage with wider precinct, hotel or gaming operations where relevant
  • Performance frameworks and reporting for the new model

Governance and Capital Delivery

Board and owner level

Structured reporting and oversight for projects where boards, owners or investors need confidence in progress, risk and spend.

What you receive

  • Capital delivery advisory
  • Critical path ownership and progress reporting
  • Risk and compliance oversight
  • Board presentation support where required

What we bring

  • Delivery of a major pre-opening capital program on time and under budget
  • Mobilisation of a workforce of more than 1,100 for a greenfield integrated resort launch
  • Supply chain and procurement design built in from day one
  • More than a decade of hospitality pre-opening experience

Related services

Supply Chain and Procurement

Supplier establishment and terms, built into the project from the start.

View service →

Fractional Leadership

Senior operating presence through the pre-opening period.

View service →

Advisory and Implementation

Support after opening to bed in performance and rhythm.

View service →

Start with a conversation

Tell us what you are working on. We will say plainly whether Project Delivery is the right fit, and if it is not, which service is.

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